When creating your account and associating any new domain name, our "AutoSSL" module will automatically generate and renew your SSL certificates. It tries several methods (DNS/HTTP) until it succeeds in validating it, of course, as long as your domain name points to one of our servers.
SSL certificates allow you to secure your access, whether it be web/https, SFTP or e-mail. More details: What is an SSL certificate and what is it used for?
In some specific cases, especially when transferring existing domains after the creation & configuration of your account, it may be necessary to force the generation of a new certificate manually. Here is how to do it:
Step 1: Login
You must first log in to your Control Panel. If you don't remember how to do this, here is how to proceed: How do I log in to my account?
Step 2: Generate your SSL certificate
Warning: If your certificates were previously generated directly using Let's Encrypt SSL (old method, still available on our servers), you must first delete your certificates generated by Let's Encrypt SSL before asking AutoSSL to do it. We recommend that you perform this operation during low traffic hours as your site may be without a valid certificate for up to 20 minutes.
- In the"SECURITY" tab, click on"SSL/TLS Status" :
- In the"SSL/TLS Status" interface, click on"Run AutoSSL" :
Important: It may take up to 20 minutes for the new certificate to be issued. After this time has elapsed, return to the AutoSSL interface to verify that the certificates were generated correctly.